Pondsdale Cleaning Solutions, LLC · Last updated: June 2026
💯 Our commitment: If you are not satisfied with your clean, we will make it right. We stand behind the quality of every service booked through our platform.
At Pondsdale Cleaning Solutions, we are committed to delivering high-quality cleaning services every time. If you are not fully satisfied with the results of your service, please contact us within 24 hours of job completion and we will work to resolve your concern — at no additional charge to you.
Our first step is always to make it right through a complimentary re-clean of any areas that did not meet your expectations. Refunds are considered when a re-clean is not possible or does not resolve the issue to your satisfaction.
If you are dissatisfied with any aspect of your completed service, you may request a complimentary re-clean by contacting us within 24 hours of your appointment.
To request a re-clean:
Re-cleans are limited to the specific areas or tasks identified in your original booking scope. New or additional cleaning requests beyond the original scope will be quoted and charged separately.
Refunds are evaluated on a case-by-case basis. The following scenarios outline our general refund guidelines:
If your assigned provider fails to show up for a confirmed booking without prior notice, you are eligible for a full refund of your booking amount.
If the service performed was substantially incomplete or did not meet the agreed service specifications, and a re-clean does not resolve the issue to your reasonable satisfaction, you may be eligible for a full or partial refund at our discretion.
If an error on our part resulted in the wrong service being booked or the wrong date/time being scheduled, you are eligible for a full refund or a complimentary rebook at no additional charge.
If certain areas of your home were cleaned satisfactorily but others were not, we will offer a re-clean of the unsatisfactory areas. If a re-clean is not possible, a partial refund proportional to the incomplete portion of the service may be issued.
Refunds are not issued for change of mind after a service has been fully completed and accepted by the customer at the time of completion.
Pondsdale is not responsible for stains, damage, or conditions that existed before the cleaning service was performed. Our providers document pre-existing conditions with photos before beginning every job.
Cancellations made less than 24 hours before a scheduled appointment are subject to a cancellation fee and are not eligible for a refund of that fee. See Section 5 (Cancellation Policy) for full details.
To request a refund, please contact us within 24 hours of your service completion:
Please include the following in your refund request:
We will review your request and respond within 2 business days. If approved, refunds are processed back to your original payment method within 5–10 business days depending on your bank or card issuer.
We understand that plans change. Here is our cancellation policy:
If you cancel your booking more than 24 hours before your scheduled appointment, you will receive a full refund of your booking amount with no cancellation fee.
If you cancel your booking less than 24 hours before your scheduled appointment, a cancellation fee of $50 will be charged. This fee compensates the provider for their reserved time. The remainder of any prepaid amount beyond the cancellation fee will be refunded.
If you need to reschedule rather than cancel, please contact us at least 24 hours before your appointment. We will reschedule your booking at no additional charge. Rescheduling requests made less than 24 hours before your appointment will be treated as a cancellation and the cancellation fee will apply.
Bookings made for same-day service are subject to a $50 expedited charge in addition to the standard service price. This charge is non-refundable once the booking is confirmed and the provider has been dispatched.
For customers on weekly or bi-weekly recurring service plans:
If you believe a provider caused damage to your property during a cleaning service, please notify us within 24 hours of service completion with:
We take all damage claims seriously. Each claim is reviewed on a case-by-case basis. Where damage is confirmed to have been caused by a Pondsdale provider, we will work with you to reach a fair resolution which may include repair, replacement, or a credit toward future services.
Please note that Pondsdale is not liable for damage to items that were already damaged, fragile, improperly secured, or not disclosed before the cleaning began. Our providers document pre-existing conditions before every job.
If you have any questions about this Refund Policy or need assistance with a refund or cancellation, please reach out to our support team:
Pondsdale Cleaning Solutions, LLC
📧 support@pondsdalecleaningsolutions.com
🌐 pondsdalecleaningsolutions.com
Support hours: Monday – Friday, 9:00 AM – 6:00 PM CST. We respond to all emails and texts within 24 business hours.