Privacy Policy
Last updated: June 20, 2026
Pondsdale Cleaning Solutions, LLC ("Pondsdale," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have.
1. Information We Collect
When you use our website or book a service, we may collect:
- Contact information — name, email address, phone number, and service address.
- Booking details — service type, preferred date/time, home or vehicle details, and special instructions.
- Payment information — processed securely through our third-party payment provider (Stripe). We do not store full credit card numbers on our own servers.
- Application information — for individuals applying to become independent contractors, including work history, availability, and background check consent.
- Communications — messages you send us via email, phone, or contact forms.
2. How We Use Your Information
- To schedule, confirm, and fulfill cleaning, detailing, and pressure washing appointments.
- To process payments and send receipts.
- To communicate with you about your bookings, including arrival updates or schedule changes.
- To respond to inquiries, support requests, and provider applications.
- To improve our services and website experience.
- To comply with legal and tax obligations.
3. How We Share Your Information
We do not sell your personal information. We may share information with:
- Service providers — independent contractors who need your address and service details to complete your booking.
- Payment processors — such as Stripe, to securely process transactions.
- Booking platform providers — such as BookingKoala, which powers our scheduling, payments, and contact systems.
- Legal authorities — when required by law or to protect our rights, customers, or providers.
4. Data Security
We use reasonable administrative and technical safeguards to protect your personal information. Payment data is handled by PCI-compliant third-party processors, and we limit access to personal information to those who need it to perform their job.
5. Your Choices
- You may request access to, correction of, or deletion of your personal information by contacting us below.
- You may opt out of non-essential email communications at any time.
- You may decline to provide certain information, though this may limit our ability to complete a booking.
6. Cookies
Our website may use cookies and similar technologies to improve your browsing experience and understand site usage. You can control cookies through your browser settings.
7. Children's Privacy
Our services are not directed to individuals under 18, and we do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
9. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us: