1.1 Contractor is engaged as an independent contractor, not an employee, partner, or agent of Company. 1.2 Contractor receives no employee benefits (health insurance, PTO, workers' compensation, etc.). 1.3 Contractor may work for other clients provided no conflict of interest exists. 1.4 Company controls only the result of services — specifically, that the cleaning specifications and customer requirements are met — not the manner, methods, sequence, tools, or schedule by which Contractor achieves those results.
2.1 Contractor agrees to perform the following services through Company's booking platform (BookingKoala):
2.2 Contractor will only accept jobs they are qualified and equipped to complete. 2.3 Contractor agrees to complete each job to the cleaning specifications and customer requirements provided by Company. Contractor retains full discretion over the methods, sequence, and tools used to achieve those results. Applicable cleaning specifications are provided as outcome guidelines, not step-by-step instructions. 2.4 Before and after photos documenting job completion are required for every job as a record of results achieved.
3.1 Contractor earns 60% of the gross booking amount per completed job, before taxes. This represents Contractor's gross pay; Contractor bears all business expenses including supplies, transportation, and equipment. Company retains 40% as a platform fee. 3.2 Payments are processed automatically via Stripe upon job completion. 3.3 Tips belong entirely to Contractor. 3.4 Company may adjust rates with 30 days written notice. Existing confirmed bookings at time of notice will be paid at the original rate.
4.1 Contractor is solely responsible for all federal, state, and local taxes including self-employment tax and estimated quarterly payments to the IRS. 4.2 Company will issue Form 1099-NEC for earnings of $600 or more per tax year. 4.3 Contractor must provide a completed Form W-9 upon onboarding and must update it immediately if any information changes. Failure to provide a valid W-9 may result in suspension. Download at: irs.gov/pub/irs-pdf/fw9.pdf. 4.4 Company will not withhold taxes from payments.
5.1 Contractor must obtain, maintain, and keep active at their own expense throughout this Agreement:
5.2 A Certificate of Insurance (COI) confirming General Liability coverage with Pondsdale Cleaning Solutions, LLC listed as Additional Insured must be provided before performing any services and resubmitted upon each policy renewal. 5.3 Proof of active auto insurance must be on file with Company at all times. 5.4 Contractor must notify Company within 24 hours of any lapse, cancellation, or reduction in coverage. Contractor shall have 3 business days to cure an inadvertent administrative lapse before suspension takes effect. Suspension is immediate for substantive coverage gaps. 5.5 Failure to maintain required insurance is grounds for immediate termination. 5.6 Contractor is solely responsible for claims not covered by their insurance.
6.1 Contractor provides their own professional-grade cleaning supplies and equipment at Contractor's expense. 6.2 Supplies must be appropriate for the surfaces in the customer's home or office. This requirement reinforces Contractor's independent status as a self-sufficient service professional.
7.1 Contractor must: arrive on time; communicate promptly regarding delays; treat customers respectfully; maintain a professional appearance; never solicit customers off-platform; never share customer information with third parties. 7.2 Contractor must not accept direct payment from customers outside Company's platform for any services introduced through Company. Breach of this provision constitutes grounds for immediate termination, and Contractor shall pay Company an amount equal to the platform fee (40%) that would have been earned on the diverted transaction as liquidated damages, not as a penalty. 7.3 Pre-existing property damage must be reported to Company before beginning work.
8.1 All new Contractors are subject to a 30-Day Introductory Access Period beginning on the date of their first job. This is a platform access designation, not an employment probationary period, and does not alter Contractor's independent contractor status. 8.2 During this period, job assignments will be made manually by Company. Contractor will not have self-selection access to available jobs until the period is successfully completed. 8.3 Full self-selection access is granted after Contractor meets all of the following:
8.4 Company may extend the period if criteria are not met within 30 days, or terminate this Agreement if performance standards are not achieved.
9.1 Contractor consents to a background check as a condition of onboarding. 9.2 Company may deny or terminate platform access based on results. 9.3 Company will comply with the Fair Credit Reporting Act (FCRA) in obtaining and using background check information. If adverse action is taken based on background check results, Contractor will receive a copy of the report and a summary of their rights as required by law.
10.1 Job cancellations must be reported to Company no later than 4 hours before the scheduled start time. 10.2 Repeated cancellations or no-shows may result in suspension or removal from the platform. 10.3 No compensation is paid for jobs Contractor cancels or fails to complete. If Company cancels a confirmed job with less than 24 hours' notice after Contractor has confirmed acceptance, Contractor shall receive a cancellation fee equal to 20% of the booking amount as compensation for reserved time. 10.4 A cancellation fee is charged to the customer only in the event of a last-minute customer cancellation. Contractor shall receive 50% of any customer cancellation fee collected by Company for that booking.
11.1 If a customer reports within 24 hours that services were not performed to the agreed specifications, Contractor will be given the opportunity to return and correct the specific deficiencies at no additional charge to the customer. Re-clean obligations apply only where the deficiency is clearly attributable to Contractor's performance against the agreed specifications. 11.2 Any deduction from Contractor's payout requires: (a) prior written notice to Contractor; (b) a clear description of the deficiency with supporting evidence such as customer photos or written complaint; and (c) a reasonable opportunity — minimum 48 hours — for Contractor to review and dispute the claim. Deduction amounts shall not exceed the proportional value of the deficient portion of the job. 11.3 If the parties cannot agree on a deduction amount, the dispute shall be resolved under Section 17 (Dispute Resolution). 11.4 Repeated substantiated quality complaints may result in suspension or removal from the platform.
12.1 Contractor must keep all customer data, Company pricing, and business processes strictly confidential during and after this Agreement. 12.2 Customer information may not be used for personal purposes or shared with any third party. 12.3 This obligation survives termination of this Agreement. 12.4 Nothing in this section prohibits Contractor from disclosing information as required by a valid legal order, subpoena, or applicable law, provided Contractor gives Company prompt written notice before disclosure where permitted by law.
13.1 For 12 months following termination of this Agreement, Contractor shall not directly solicit or perform cleaning services for any specific customer with whom Contractor had substantial contact and whom Contractor was first introduced to through Company's platform. This restriction applies only to customers with whom Contractor had an active service relationship through Company, and does not prohibit Contractor from generally advertising or offering services to the public.
14.1 Either party may terminate with 7 days written notice. 14.2 Company may terminate immediately and without notice for: serious misconduct; theft or property damage involving a customer; sexual harassment or assault; commission fraud; or material breach of Sections 7.2, 12, or 13. For curable breaches — such as an insurance lapse or failure to provide updated documentation — Company will provide 24 hours' written notice and an opportunity to cure before termination takes effect. 14.3 Upon termination, Contractor is removed from the platform. Earned commissions on completed and paid jobs prior to termination will be paid on the next regular payment date.
15.1 Company is not liable for injuries, losses, or damages Contractor sustains while performing services or traveling to job sites, except in cases of Company's own gross negligence or willful misconduct. 15.2 Contractor agrees to indemnify and hold harmless Company from claims arising from Contractor's own actions, negligence, or breach of this Agreement. 15.3 Company agrees to indemnify and hold harmless Contractor from claims arising solely from Company's own gross negligence or willful misconduct. Each party's indemnity obligation is proportionate to its degree of fault. Neither party's total liability shall exceed the total compensation paid to Contractor in the 90 days preceding the claim.
16.1 This Agreement is governed by the laws of the State of Texas. 16.2 Dispute Resolution: Before initiating any court action, the parties agree to attempt resolution through good-faith mediation in Travis County, Texas, with costs shared equally. If mediation fails within 30 days of a written request, either party may pursue their legal remedies in the courts of Travis County, Texas.
17.1 This Agreement supersedes all prior discussions and agreements. It may only be modified in writing signed by both parties. 17.2 If any provision is found unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full effect. 17.3 The parties agree that this Agreement executed by electronic signature has the same legal effect as an original, pursuant to the Electronic Signatures in Global and National Commerce Act (E-Sign Act). A copy transmitted electronically shall constitute an original for all purposes.
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